Refund policy

Return & Refund Policy – SkyMart

At SkyMart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 days from the date of delivery to request a return.

  • To be eligible for a return:

    • The item must be unused, unworn, and in the same condition that you received it.

    • The item must be in its original packaging with all tags intact.

    • A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., cosmetics, hygiene products)

  • Gift cards

  • Clearance or sale items (unless defective)

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery.

  • Provide clear photos or videos of the issue.

  • We will arrange a replacement or full refund at no extra cost.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to your original payment method.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your payment provider—it may take some time before your refund is officially posted.

  3. If you still have not received your refund, contact us at support@skymart.com.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at  saif.khan@skymart-llc.com

Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service.

Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order.

  • Once the order has been shipped, it cannot be cancelled.

Contact Us

For any questions about returns or refunds, please contact us at:
📧  saif.khan@skymart-llc.com

Thank you for shopping with SkyMart!